Delete Your Account and Data
Last updated: 12 August 2026
This page explains how to have your SaleOn POS account and the data held with it deleted, what gets removed, and what we have to keep.
SaleOn POS is business software, and accounts are set up by us for a shop — there is no sign-up button and no self-service delete button in the app. To close an account you ask us, and we do it. The steps are below, and we act on every request.
How to request deletion
Follow these four steps. There is nothing to fill in and no form to find.
Step 1 — Write to us. Email support@saleonpos.com with the subject "Delete my account". If you would rather speak to someone, call +92 312 6457952 and say you want the account closed.
Step 2 — Tell us which shop. Include your business name, the owner's name, and the username or phone number on the account. Send it from the email address the account is registered to if you can.
Step 3 — We check it is really you. Before anything is deleted we confirm the request with the account owner. This is deliberate: it stops a shop losing its records because someone else asked. We reply within 7 days.
Step 4 — We delete, and tell you it is done. Once you confirm, deletion is completed within 30 days and we write to you when it has been. You do not need to chase us.
What is deleted
| Data | Deleted? |
|---|---|
| Your business account, shop profile and settings | Yes |
| Staff accounts — names, usernames, email addresses, stored password hashes, roles | Yes |
| Device records and device fingerprints for your tills | Yes |
| Licence activations and check-in history | Yes |
| Support Chat messages | Yes |
| Any Cloud Backup copies of your database we hold | Yes |
| Cloud edition only: products, prices and stock; sales, invoices and payments; customers and what they owe (udhaar); suppliers and purchases; expenses; shifts and register sessions | Yes |
What is kept, and for how long
| Data | Kept for | Why |
|---|---|---|
| Invoices and payment records for the licence itself — what you paid us | 6 years | We are required to keep our own tax and accounting records by law, and cannot delete them on request |
| A short note that a deletion request was made and completed — the date and the account it referred to | 6 years | So we can show the request was honoured |
| Copies inside our own system backups | Overwritten on a rolling cycle, no more than 90 days | These are disaster-recovery images of whole systems; they are not searched or used, and roll off on their own |
| Figures that identify nobody — such as how many shops use a feature | Indefinitely | These cannot be traced back to you or your customers |
Nothing else is retained. We do not keep a shadow copy of your trading data after deletion, and we do not sell or pass on any of it.
Local installations — the data on your own computer
On a Local installation your shop's database lives on your own computer, not with us. Deleting your account removes what we hold — the account, the licence, device records, support messages and any Cloud Backups. It cannot remove the database on your machine, because we have no access to it. Only you can do that.
To remove it yourself: uninstall SaleOn POS on each till, then delete the shop database on the computer that runs it. If you are not sure which computer that is or how to remove it, call us and we will talk you through it — we still will not be able to see or touch the data.
Removing one member of staff
You do not need us for this, and it does not close your account. Sign in as the owner or a manager, open Team, choose the person and remove them. Their login stops working straight away. Sales they already rang up stay in your records, because removing a person must not change your takings.
Withdrawing something without closing the account
- Cloud Backup: switch it off in Settings, and ask us to delete the copies already held.
- Remote support: withdraw the sharing setting, and support can no longer propose changes to your shop.
- A copy of your data first: ask before you request deletion — once it is gone we cannot get it back.
Full detail of what the software stores and where is in our Privacy Policy.
Contact
SaleOn POS
Pakistan
Email: support@saleonpos.com
Phone: +92 312 6457952